Terms and Conditions
By visiting the Tartan Ribbon website and / or purchasing something from us, you engage in our service and agree to be bound by the following terms and conditions. These terms & conditions apply to all users of the website, including without limitation users who are browsers, vendors, customers, merchants, and contributors of content.
Please read these terms & conditions carefully before accessing or using our website. By accessing or using any part of this website, you agree to be bound by our terms & conditions. If you do not agree to all the terms and conditions of this agreement, then do not access the website or use any services offered by Tartan Ribbon Ltd.
PURPOSE OF USE
The tartanribbon.co.uk web site is designed to present the products offered by Tartan Ribbon Ltd (hereafter referred to as ‘The Company’) for the purposes of sale and ecommerce. The web site remains the sole property of The Company and use of the site is governed by these Terms and Conditions.
COPYRIGHT
Permission is granted to electronically copy and to print in hard copy portions of this web site for the sole purpose of placing an order with The Company or using this web site as a shopping resource. Any other use of materials on this website including reproduction for purposes other than those noted above, modification, distribution, or republication without the prior written permission of The Company is strictly prohibited. All products shown on the web site are protected by international copyright and ownership in the design lies with the designers and/or manufacturer of the particular product in question. It is an offence to copy any of these designs and the owners reserve the right to use both the criminal and civil law to protect their rights. For the avoidance of doubt, Scots law applies at all times.
TRADEMARKS
Product and company names mentioned on this web site may be the trademarks or registered trademarks of their respective owners. The name ‘Tartan Ribbon’, the Tartan Ribbon logo, and the ‘Tartan Ribbon for all Occasions’ strap line are all the intellectual property of The Company. Their use is protected by international copyright law.
CONDITIONS OF WEB SITE USE DISCLAIMER
To the fullest extent permitted by law, Tartan Ribbon Ltd is providing this web site and its contents on an ‘as is’ basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this website or the information, content, materials or products included in this web site including, without limitation, warranties of merchantability and fitness for a particular purpose, colour representation, design/item availability, timescale, compliance with legislation outside the EU. In addition, the wire free world does not represent or warrant that the information accessible via this web site is accurate, complete or current. Price, design and availability information is subject to change without notice. Except as specifically stated on this web site, to the fullest extent permitted at law, neither The Company nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, The Company does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of The Company, its affiliates, directors, employees or other representatives.
PRICES
The Company reserves the right to change prices without notice.
The price advertised is the ‘selling price’. The Company will honour all selling prices even where an error has occurred in The Customer’s favour except in circumstances where a technical fault on either The Company’s website or with the payment procedure has occurred. In such circumstances, The Company shall endeavour to contact The Customer to arrange for them to pay the balance, or will cancel that item from the order.
ADDING ITEMS TO, OR CHANGING, YOUR ORDER
Unfortunately, it is not possible for an order to be added to, or changed, once payment has been processed.
DELIVERY TIMES
The Company shall strive to deliver all in-stock items within a maximum of 1 week to UK mainland only customers – the vast majority arriving within 3-4 working days at most. However, The Company is bound by Distance Selling Regulations / the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations and, as such, is obliged to state that it reserves the right to deliver within a 28-day period. The Company stresses that this is a legal requirement and that, in almost all cases, orders are delivered well within 7 business days.
Notwithstanding, The Company strives to deliver all Standard Shipping orders within 3-4 working days.
By placing an order, The Customer accepts these timescales and special comments/requests re faster delivery added to the order form are not considered part of the Contract of Sale.
AVAILABILITY
The products shown on this web site are also sold by The Company through other on-line media. Stock availability shown on the web site is subject to customer returns, supplier availability and, as such, cannot be guaranteed. Stock availability cannot be confirmed prior to checkout as more than one customer may have the same product in their online shopping bag – it is only at the point of checking out the order that the web site can adjust stock levels. The Company reserves the right to cancel any orders where delivery cannot be fulfilled within 14 days and/or new stock is not expected to arrive right away.
POSTAGE
All orders are free postage & will be sent out either by Royal Mail 1st Class Post, Parcel Force or DPD, which ever the Company deems to be appropriate.
SHIPPING TERMS & CONDITIONS
We aim to despatch orders received by 1 p.m. on the same working day.
All “cut ribbon lengths” will be dispatched by letter post, therefore tracking will not be available.
Any missing items must be reported on the day you receive your delivery. In order for us to look into this please contact us
If you are unhappy with your purchase, please contact us within 7 days of delivery to notify us of your intention. Items must be unopened and in their original packaging. A note should be included showing your name, address, and reason for return. Please note, we do not cover return postage costs.
No refunds will be made until the returned goods are received. The original payment method will be reimbursed.
Please note the parcel is your responsibility until received by us. We recommend registered post. Please retain proof of postage (this will be required to claim from the Royal Mail should your parcel get lost).
We accept no responsibility for non-delivery of orders where the full address, including postal code, is not quoted correctly.
We make every effort to show the true colours on screen as close as possible to the products you will receive. However, we cannot guarantee an exact match. Images on this website should not be relied upon as such.
For international postage, it is the customers responsibility to pay any local taxes upon receipt of goods into receiving country.
FAILED DELIVERY ATTEMPTS & RE-DELIVERY CHARGES
If The Customer is not available to accept delivery of the order, the carriers will leave a card to advise that a delivery attempt has been made. The Customer should contact the carriers at the number shown on the card right away to arrange re-delivery. Failure to contact the carriers within 48 hours maximum from the original delivery attempt could result in the carriers returning the order to The Company. The automated email sent by The Company to The Customer to confirm that the order has been shipped also includes tracking information such as a consignment number, plus the contact telephone number and website details for the carriers.
After the order has been returned to The Company, a charge has to be made to have it re-sent to The Customer. In most cases the re-delivery charge is the same as either Royal Mail 1st Class letter or parcel post, Parcel Force or DPD costs.
The tartanribbon.co.uk website automatically sends an email to The Customer on the day the order is shipped – thereby alerting The Customer to its imminent arrival within 48 hours at most (UK mainland). Should the expected delivery date pass without delivery being made or a card having been received from the carriers, The Customer should contact The Company as a matter of urgency so that The Company may endeavour to trace the order before it is returned to The Company by the carriers.
The tartanribbon.co.uk website operates in such a way that The Customer should know when to expect delivery and should contact The Company right away if this delivery timescale has not been met. Where the carriers have attempted delivery and have recorded that a card was left for The Customer, The Company can only rely on that information as being accurate. The Company cannot enter into any dispute arising out of whether or not a card was left by the carriers; all such concerns should be addressed to the carriers directly.
RETURNS
For full details of The Company’s Returns Policy please see the Delivery & Returns page.
REPORTING PROBLEMS – THE CUSTOMER’S RESPONSIBILITY
We ask that The Customer contacts us via our Contact Page or email within 7 days of receipt and lets us know the nature of the problem. We will do everything we possibly can to put right the issue and minimise any inconvenience. If The Customer does not report the issue to us, then we cannot help and if The Customer decides to take to social media instead of contacting us then please be aware of our policy to protect Tartan Ribbon Ltd against social media abuse.
SOCIAL MEDIA ABUSE POLICY
Nowadays few people tolerate trolling, extortion and cyber-bullying against people on social media any longer, and quite rightly too. However, some people still think it is OK to treat companies differently. Companies are made up of real people and, here at Tartan Ribbon Ltd, we don’t tolerate any form of abuse or bullying against our work colleagues. We have therefore implemented a policy following the advice of various business groups and industry bodies. This policy is summarised here:
If The Customer decides not to contact Tartan Ribbon Ltd about something they are unhappy with but decides to take to social media instead, then we must deduce that there was no genuine intention to report an issue and seek help – that the intention was simply to damage The Company’s reputation via social media rather than report a legitimate problem or concern.
We stress that we are in no way trying to control what people post on social media – this policy applies only to people who have used social media as their first port-of-call and who have decided not to contact Tartan Ribbon Ltd. Tartan Ribbon Ltd have the right to decide who they wish to do business with. If there is no trust or professional respect, if the intention is clearly to cause damage rather than seek a genuine solution, then we will exercise that right and will decline future orders from that customer