Privacy Policy
Tartan Ribbon Ltd is fully committed to upholding its Privacy Policy. Providing The Company with your personal information is an act of trust that we take very seriously.
If you have any questions about this privacy policy please do not hesitate to get in contact with us.
information we may collect from you
We may collect and process the following data about you:
Information you give us: You may give us information about you by filling in forms on our site or by corresponding with us by e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site, interact on social media or report a problem with our site. The information you give us may include, but is not limited to, your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph.
Uses made of the information
We use information held about you in the following ways:
Information you give to us. We will use this information:
- to pass on the appropriate personal information to any of the industry-leading payment providers that we use to process your payments. These include Sage Pay, Lloyds Cardnet and PayPal. These payment providers, in turn, also have to be, and are, GDPR compliant. Tartan Ribbon never store your credit or debit card information.
- to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
- to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
- to pass on the appropriate personal information to our delivery partners who require it to deliver your order. Such partners include DPD, APC, Royal Mail and other fulfilment and delivery partners we may use from time to time.
These fulfilment and delivery partners, in turn, also have to be, and are, GDPR compliant.
- to notify you about changes to our service;
- to ensure that content from our site is presented in the most effective manner for you and for your device.
Information we collect from you. We will use this information:
- to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
- to allow you to participate in interactive features of our service, when you choose to do so;
- to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
- to improve our site to ensure that content is presented in the most effective manner for you and for your device;
- as part of our efforts to keep our site safe and secure;
- to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
Personally identifiable information
Personally identifiable information is defined as any personal information that could identify you such as your name, address, telephone number, billing and shipping information, credit card information or e-mail address. Generally, when you visit Tartan Ribbon Ltd website, you are not required to disclose who you are or reveal any personally identifiable information. Since Tartan Ribbon takes your privacy seriously, no personally identifiable information will be collected unless it is voluntarily provided.
Access to information
Tartan Ribbon Ltd will not sell or provide any personal details in its possession to third party marketing companies. Only directors and authorised employees of Tartan Ribbon have access to customer information. Information may only be disclosed to third parties if consent is received, if we are compelled or authorised to do so by Law, or if there is a reasonable belief that there is a threat to someone’s life or health.
Accessing your information
Under The Data Protection Act 1998, you have the right to access information held about you. Your right of access can be exercised in accordance with the 1998 Act.
If you would like to view, change or de-activate any personally identifiable information you have submitted to Tartan Ribbon Ltd, please send a Subject Access Request to us and, as soon as your request is received, we will provide, change or de-activate any information that could be used to identify you unless disclosure is required or authorised by Law. Once de-activated, your data will no longer be accessible.
You may correct, update or erase your personal information at any time by emailing us at info@tartanribbon.co.uk or by changing your profile on our website. Please include your name, address, date of birth and email address when you contact us as this helps us to ensure that we accept amendments only from the correct person. We encourage you to promptly update your personal information if it changes.
We will securely retain your information for as long as is reasonably necessary and in accordance with applicable law. If you wish to submit a request that your data be deleted, please write to us at the above address. You have the right to receive a copy of the personal information that we hold about you. Please write to us at the address above if you wish to exercise this right.
Changes to the privacy policy
To fully protect your privacy, Tartan Ribbon Ltd reserves the right to amend this Policy at any time and for any reason. Amended terms will be posted via the Ltd website as they occur and you are encouraged to check back regularly for updates.
No contract or liability
Nothing contained in this Policy is intended to create a contract or agreement between Tartan Ribbon Ltd and any user providing identifiable information in any form, visiting The Company’s web site. All necessary steps will be taken to comply with this Privacy Policy, but to the extent permitted by Law, nothing in this policy is intended to hold The Company liable for any failure to comply with this policy.
Where to make a complaint
If you have a complaint regarding any aspect of your personal data or this privacy policy, please write to us at the above address. If you are still not satisfied with the outcome of your complaint, you may write to the Information Commissioner’s Office at the following address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
You can also contact the Information Commissioner’s Office using their online form: https://ico.org.uk/global/contact-us/email/