Delivery & Returns Terms and Conditions

Tartan Ribbon Ltd aim to despatch all orders received Monday–Friday by 1.00pm on the same day.

STANDARD POSTAGE – SUMMARY

All orders are free postage.

Smaller orders are despatched via Royal Mail letter untracked post. For larger orders that are being delivered by either Parcel Force or DPD,  you’ll also receive a text and/or email with the tracking information. These emails / texts will offer various options for you to manage your delivery . . . you can change delivery date, upgrade to a Saturday or Sunday delivery, ask that the parcel is left in a specified safe place, etc.  Please watch for you confirmation email

On the day of delivery, you’ll receive another text and/or email from Parcel Force or DPD confirming a delivery time slot and offering you the options again. This update is normally only available to mainland deliveries.

Please always allow for the delivery timescale advertised and trust us to do everything we can to deliver your order sooner – plan for delivery within the week and that way it’s always a nice surprise when your order arrives early.

PRIORITY SHIPPING – SUMMARY

As we offer free postage on all orders we don’t offer Priority shipping”, however of an order is urgent please drop us an email at the time of ordering & we’ll do our best to facilitate this.

NORTHERN IRELAND, HIGHLANDS & ISLANDS DELIVERIES

For larger, heavier orders we use Parcel Force or DPD. Free postage still applies to customers living in Northern Ireland, the Scottish highlands & islands, on the Isle of Man, Channel Islands, other UK offshore islands or mainland areas classed by couriers as remote.

INTERNATIONAL DELIVERIES

Prices vary depending on location. The following prices are for bulk orders.  For smaller orders, please contact us for a delivery quote

Zone 1 – £13
Austria, Belgium, France, Germany, Italy, Luxemburg, Monaco, Netherlands, Portugal, Republic Of Ireland, Spain and Sweden

Zone 2 – £20
Finland, Greece, Guernsey, Jersey, Norway, Poland and Switzerland

Zone 3 – £25
Canada, Cyprus, Gibraltar, Iceland, Malta, Turkey and USA

Zone 4 – £48
Australia, Hong Kong, Japan, New Zealand, Saudi Arabia, Singapore, South Africa and UAE

For international postage, it is the customers responsibility to pay any local taxes upon receipt of goods into receiving country.

ENSURING SAFE, ON-TIME DELIVERIES

The best way to ensure safe delivery is to ensure both the delivery address, email address and phone number you supplied are correct and up-to-date – always supply a mobile number if possible.  Choose a delivery address where someone will be available to sign for the order – remembering you can choose delivery to your work address, a friend or neighbour etc.

Please be aware that if a parcel needs signing for then it needs to be by an adult.

If paying by PayPal please be aware that PayPal will over-write your delivery details with those you have provided to PayPal.  Please ensure your PayPal details are completely up-to-date (ie current address, no old email addresses or phone numbers) and avoid using anyone else’s PayPal account – even your partner’s – as their details will be supplied by PayPal for delivery of your order.  Tartan Ribbon Ltd cannot be responsible for this in any way.

NON-RECEIPT
If your order does not arrive within the advised timescale it probably means delivery has been attempted when you were not in.  For the fastest solution we offer the following advice . . .

ROYAL MAIL – for small orders, the parcel will probably be sitting safe and sound at your local Royal Mail Delivery Office because the Postie ‘forgot’ to leave a card advising you of an attempted delivery – so a quick phone call to the Delivery Office solves the problem in 95% of cases.  Don’t believe them if they say they need a tracking number – they don’t! – all they need is to check for undelivered mail for your address.  If they do not have your package please contact us right away and we can arrange a replacement.

DPD & PARCEL FORCE – non-delivery of Parcel Force and DPD  deliveries is rare because of all the excellent range of options they offer which allow you to manage your delivery right down to 15 minutes before arrival.  If something unforeseen happens and you miss delivery, DPD or Parcel Force  will leave you a card to advise they attempted delivery and they’ll take a photo of the delivery location – you can view this and get real-time updates on your delivery via the DPD or Parcel Force website link included in the emails/texts you’ll receive

If DPD, Yodel or Hermes have left a card, it’s important you phone them right away to re-arrange delivery because if they return the order to us, there is a return charge of £9.95 and, once returned to us, we cannot ship the order again free of charge

RETURNS POLICY

If you are unhappy with your purchase please contact us within 7 days of delivery to notify us of your intention. Items must be unopened and in their original packaging.  A note should be included showing your name, address, order number and reason for return. Please note, we do not cover return postage costs unless the wrong item has been received & can be proved so. We cannot be held liable for any consequential loss caused by the late delivery or failure to deliver by the company’s appointed carriers.

No refunds will be made until the returned goods are received.  The original payment method will be reimbursed.

Please note the parcel is your responsibility until received by us.  We recommend registered post.  Please retain proof of postage (this will be required to claim from the Royal Mail should your parcel get lost).

Any missing items must be reported on the day you receive your delivery. In order for us to look into this please contact us.

We accept no responsibility for non-delivery of orders where the full address, including postal code, is not quoted correctly.

We are not liable for any delay or failure to deliver or perform any obligation that is specified in these terms and conditions when the reason for the delay or failure is due to circumstances beyond our reasonable control.

We make every effort to show the colours on screen as close as possible to the products you will receive. However, we cannot guarantee an exact match. Images on this website should not be relied upon as such. The representations are limited by technology and may vary due to screen and printer settings.

Thank you

Tartan Ribbon Ltd